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Patient Services – FAQs

Patient Services, Reception, & Registration

  • Q: How long has the practice been in business?

    A: Suburban Orthopaedics has been in business for over 25 years.

  • Q: What hospitals is Suburban Orthopaedics affiliated with?

    A: Suburban Orthopaedics’ physicians are affiliated with Alexian Brothers Medical Center, St. Alexius Medical Center, Sherman Hospital.

  • Q: What are Suburban Orthopaedics’ hours of operation?

    A: Our hours of operation for all locations is 9 AM to 5 PM Monday through Friday. Evening hours are available based on appointment scheduling.

  • Q: Where is Suburban Orthopaedics located?

    A: Suburban Othopaedics has offices in Bartlett, Elk Grove, Chicago, and Elgin. Click here for specific location details.

  • Q: Do I need to come in earlier than my appointment time?

    A: Yes, please arrive 10 minutes early, if you have already pre-registered by downloading all the required forms, from our website – if not, please come in 15 minutes early in order to fill in all forms. If you are a current patient, please arrive 5 minutes early for your schedule appointment.

  • Q: What should I bring to my appointment?

    A: Please bring your insurance card(s), list of all medications, allergies and all pertinent medical information. Our physicians will also need to see any test results/x-rays, MRI, etc., to help assist them in providing you the best care. Your co-pay, if any, is due and will be collected upon checking-in.

  • Q: Will I receive an appointment confirmation contact?

    A: Yes, our staff will contact you on the business day prior to your appointment.

  • A: Yes, our staff will call you on the business day prior to your appointment.

    A: Translation is readily available for our Spanish speaking patients. Other languages, translation services will be used.

Business Office – FAQs

  • Q: Is my insurance accepted by Suburban Orthopaedics?

    A: Suburban Orthopaedics accepts most insurance plans. We highly encourage patients to call their insurance companies and ensure that our practice, providers, and services are participating in their plan, however, patients can ask our scheduler when making their appointment. We will also need a copy of your insurance card(s) when you arrive.

  • Q: What if I am covered by two different insurance plans?

    A: We will submit claims to your primary insurance carrier, and, as a courtesy, we will also submit claims to your secondary carrier.

  • Q: What if I don’t have insurance? Can I still come to Suburban Orthopaedics?

    A: Yes. We require a $250.00 payment before your appointment, and the balance after the appointment.

  • Q: Do you accept credit and/or debit cards?

    A: Yes, we accept Visa, Mastercard, Discover, and American Express.

  • Q: What if I was hurt at work?

    A: We see many injured workers. If you were hurt while working, it is very important that you file a claim with your employer; and when you make your appointment with Suburban Orthopaedics, please have your Workers’ Compensation claim number available.